Shipping policy
We ship worldwide from the warehouse closest to you, with free shipping to the United States.
Where we ship. We deliver to most countries. If we can't ship to your address, checkout will tell you before you pay. We can't ship to countries under international sanctions or where carriers don't deliver.
Processing time. Orders are processed within 1–3 business days after payment is confirmed.
Delivery times and costs
| Region | Ships from | Delivery time (business days, after processing) | Shipping cost |
|---|---|---|---|
| United States | US warehouse | 3–7 | Free |
| UK and European Union | Europe warehouse, or China if not stocked in Europe | 4–8 from Europe, 7–15 from China | Shown at checkout; free over $49 |
| Canada and Australia | US or China warehouse | 7–15 | Shown at checkout |
| Rest of the world | China warehouse | 8–20 | Shown at checkout |
Delivery times are estimates and can be longer during holidays, customs checks, or bad weather. Your estimated delivery time is shown at checkout.
Tracking. When your order ships, we email you a tracking number. You can also check your order anytime on our Track Your Order page.
Customs, duties, and taxes. US orders ship from within the US, so there are no import fees. Orders to other countries, including the EU and UK, may be charged import VAT, duties or customs fees by your country when the package arrives. These are set by your government, are not included in our prices, and are paid by you. If you refuse a package because of these charges, we can't refund the original shipping cost or the return shipping.
Address accuracy. Please check your shipping address, including postcode and phone number, before ordering. If you notice a mistake, email us within 12 hours and we will fix it if the order hasn't shipped. We are not responsible for orders sent to an incorrect address entered at checkout.
Lost, late, or damaged packages. Email sales@dilikart.com with your order number if your tracking hasn't moved for 10 business days, your package shows as delivered but you can't find it, or it arrives damaged. We will work with the carrier and send a replacement or a refund if it can't be found or is damaged.
Split shipments. If your order contains several items, they may arrive in separate packages, each with its own tracking number.