Returns and refunds

You have 30 days from the day you receive your order to request a return or refund.

Damaged, defective, or wrong items. If your item arrives damaged, doesn't work, or isn't what you ordered, email sales@dilikart.com within 7 days of delivery with your order number and a photo of the problem. We will send a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.

Changed your mind. You can return unused items in their original packaging within 30 days of delivery. To start a return:

1. Email sales@dilikart.com with your order number and the item you want to return.
2. We will reply within 1 business day with the return address nearest to you and instructions.
3. Ship the item back with a tracked shipping method. Return shipping costs are paid by you for change-of-mind returns.
4. When the item arrives and we confirm it is unused, we will refund you.

Items sent back without contacting us first may not be accepted.

Customers in the EU and UK. You also have a legal right to cancel your order within 14 days of delivery without giving a reason. Our 30-day window already includes this. Refunds for cancellations are made within 14 days of your request, and we may wait until we receive the item back.

Items we can't accept back. For hygiene reasons, we can't accept change-of-mind returns of items that came sealed and were unsealed or used after delivery, such as grooming tools, brushes, or bowls. Gift cards are non-refundable. This never affects your rights if an item is damaged or defective.

Refunds. Approved refunds are sent to your original payment method (card or PayPal) within 3 business days. Your bank or card company may take another 5–10 business days to show the refund on your statement.

Exchanges. The fastest way to get a different item is to return the one you have and place a new order.

Cancellations. You can cancel your order for a full refund before it ships. Email us as soon as possible, ideally within 12 hours of ordering.